Product Support Specialist In Lisbon
2 semanas atrás
Company Overview: We are a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our team is comprised of talented individuals from over 80 nationalities, working together to deliver exceptional results.
Salary: The salary for this role is estimated at €1300-1600 gross per month, excluding accommodation. However, including free accommodation (shared flat, all bills included), the salary would be €1100 gross per month.
Job Description: As a Product Support Specialist, you will be responsible for providing top-notch support to customers regarding our Omnipod product, an Insulin Management System. Your key responsibilities will include responding to inbound calls, coordinating product shipment, and resolving customer issues in a timely and empathetic manner.
Required Skills and Qualifications: To succeed in this role, you will need a native level of German and a good level of English. You should also possess enthusiasm about medicine, a strong affinity for helping others, and knowledge of the value and impact of excellent customer experience. Additionally, being an attentive listener, comfortable with communication, and energetic with innovative problem-solving skills are essential.
Benefits: We offer a comprehensive package, including reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight tickets back to your home country (within the EU). You will also receive help with paperwork, opening a bank account, and Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
Others: As a Product Support Specialist, you will have opportunities for career growth within the company, with real-time feedback and coaching to help you develop professionally. You will work in a dynamic environment, interacting with colleagues from diverse backgrounds, and contribute to delivering exceptional results for our customers. If successful, you will receive compensation during the training period (5-20 days) at 90% of normal wages. A valid Portuguese work permit is required for this role.
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