Healthcare Customer Service Representative
Há 4 dias
Company Overview
\Teleperformance Portugal is a leading provider of customer experience management solutions, offering a unique blend of technology and human interaction to deliver exceptional customer experiences.
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About the Role
\We are seeking an experienced Healthcare Customer Service Representative with fluency in German to join our team in Lisbon. This is a fantastic opportunity to work with a leading company in the healthcare industry and make a real difference in people's lives.
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Job Description
\The successful candidate will be responsible for providing exceptional customer service to clients in the healthcare industry, handling inquiries and resolving issues efficiently and effectively.
\Key Responsibilities:
\- \
- Respond to customer inquiries via phone, email, or chat\
- Resolve customer complaints and concerns in a timely and professional manner\
- Provide product information and answer questions about features and benefits\
- Collaborate with internal teams to resolve complex issues and improve customer satisfaction\
\
Requirements
\To be successful in this role, you will need:
\- \
- Fluent written and verbal communication skills in German\
- Good level of English written and spoken (C1 level)\
- Able to handle sensitive information and maintain confidentiality\
- Excellent communication and interpersonal skills\
- Experience in telephone customer service (preferably in the healthcare industry)\
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Benefits
\We offer a comprehensive compensation package that includes:
\- \
- An estimated salary of €2,500-€3,000 per month, depending on experience\
- Free accommodation in a room of a Teleperformance apartment\
- Free annual flight to the homeland\
- Health Insurance since day one in the company\
- Free Portuguese language courses, water sports, soft trekking, and more\
\
What We Offer
\At Teleperformance Portugal, we value our employees' growth and development. We offer:
\- \
- Intensive training and familiarization phase\
- Opportunities for career advancement and professional growth\
- A respectful and inclusive work environment\
- A chance to work with a leading company in the customer experience management industry\
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