Dutch Speaking Customer Service Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Customer Support Role

We are seeking a Dutch-speaking Customer Support Agent to join our team at Wibit Consulting & Services in Lisbon, Portugal.

The ideal candidate will be fluent in both Dutch and English, with excellent writing and verbal communication skills to provide top-notch support to customers. They will work collaboratively with colleagues to resolve customer complaints and issues, while maintaining accurate records of their actions and categorizing cases for our engineering team.

Key Responsibilities:

  • Communicate with customers via various channels, ensuring timely and effective resolution of their inquiries and concerns.
  • Provide professional customer support, addressing complaints and identifying solutions within specified timeframes.
  • Collaborate with specialists to solve complex issues or properly close help tickets.
  • Maintain and update job-related administrative forms, documenting each action taken.

Requirements:

  • Native or near-native fluency in Dutch, as well as excellent written and spoken English skills (at least B2 level).
  • Possess resourceful and stress-resilient personality traits that enable adaptability and calmness in challenging situations.
  • Able to meet tight deadlines with minimal supervision and deliver results efficiently.
  • Ability to work independently while being an effective team player.

Benefits and Offer:

  • An attractive remuneration package based on experience, skills, and performance, including meal allowance and transportation expenses.
  • Join a dynamic and creative team with a positive atmosphere, offering guidance and tools to reach full potential.
  • Relocation assistance, accommodation support, and a yearly performance bonus make this opportunity truly unique.
  • This position comes with shifts on a weekly rotation, covering line opening hours from Monday to Sunday, 07 AM - 08 PM.
  • In addition to competitive compensation, you'll enjoy private health insurance and a relocation allowance.

Estimated Salary: €35,000 - €45,000 per annum, commensurate with experience and qualifications.



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