IT Support Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Reltio Tempo inteiro

**About Reltio**

Reltio is a company that believes data should fuel business success. Our AI-powered data unification and management capabilities transform siloed data into unified, trusted, and interoperable data.

At Reltio, our mission is to empower data and analytics leaders with unparalleled business responsiveness. We deliver interoperable data where and when it's needed, helping leading enterprise brands across multiple industries around the globe improve efficiency, manage risk, and drive growth.

We value prioritizing our customers above all else, embracing diversity, and striving for excellence. If you share these values, we invite you to join our team at Reltio.

We offer flexible work arrangements to help our people manage their personal and professional lives. Reltio has earned numerous awards and top rankings for our technology, culture, and people.

**Job Summary:**

We are seeking an IT Support Specialist to join our IT Support Services team. As an IT support analyst, you will provide technical support services, configure and install hardware and software programs, and assist with upgrades and integrations.

You will troubleshoot software and hardware issues, receive, process, and resolve tickets from the IT ticketing system, and contribute content to the IT knowledge base. Your responsibilities will include onboarding new hires, offboarding employees, and supporting weekly IT onboarding sessions.

Additionally, you will respond to requests for access to various company applications and systems, train end-users on new technologies, and support AV conference rooms and office equipment.

**Key Responsibilities:**

  • Provide employee technical support for EU and US east time zones
  • Triage IT-related questions and troubleshoot software and hardware issues
  • Receive, process, and resolve tickets from the IT ticketing system
  • Onboard new hires and offboard employees
  • Contribute content to the IT knowledge base
  • Identity management and password resets
  • Availability for on-call support for other regions

**Requirements:

To be successful in this role, you must have 3+ years of working experience as an IT Help Desk Analyst or other IT Support role. You should have an associate degree in computer science or information technology or equivalent experience.

Absolutely essential skills include excellent troubleshooting skills with both Windows and Mac devices, experience with Google Workspace, Okta, Slack, Zoom, Azure AD, and Attlassian products, and working knowledge with IT Service Desk ticketing systems.

**Estimated Salary:** $65,000 - $80,000 per year, depending on location and experience.



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