Healthcare Liaison Specialist

1 semana atrás


Porto, Porto, Portugal Maze Impact Sa. Tempo inteiro

**About Knok**

At Knok, we lead the charge in humanizing digital healthcare transformation. Our vision is a world where everyone has timely access to quality care through technology, creating a more equal society. We genuinely believe in this mission and you can see it in every person who embodies it. We're rapidly growing, delivering augmented telemedicine on 4 continents, with much yet to come.

About the Role

We seek a Healthcare Liaison Specialist to support doctors during medical appointments, utilizing our platform efficiently, addressing customer inquiries and resolving complaints.

Key Responsibilities

• Book home consultations ensuring seamless operations
• Manage emails and calls related to home consultations
• Registration and management of appointment requests
• Real-time monitoring of home consultations activity
• Coordinate appointments with the triage team and doctors
• Provide feedback to other teams
• Ensure a positive experience for doctors, customers, and partners
• Clarify knok subscription plans

About You

To be considered, you must possess the following skills:

• Proficiency in computer skills and ability to use various tools simultaneously
• Excellent communication and argumentation skills
• Team-oriented spirit
• Time flexibility for shifts
• Fluency in English with effective written and verbal communication at all business levels

Requirements

Previous experience in customer service and/or healthcare companies preferred. Immediate availability for this role is required. Experience working in fast-paced environments, preferably in tech companies, and familiarity with healthcare and insurance providers are advantageous.

**Salary:** $45,000 - $60,000 per year, depending on location and experience. At Maze Impact Sa., we offer competitive compensation packages.



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