Customer Service Representative
4 semanas atrás
About MIKUTA, a young and dynamic fashion brand, we're looking for a dedicated Customer Service Specialist to join our team in Berlin. As a key member of our customer-facing department, you'll be responsible for delivering exceptional service to our English-speaking customers across various communication channels, including email, social media, WhatsApp, and chat.
Key Responsibilities:
- Provide outstanding customer service by responding to inquiries related to orders, products, and general customer support in a timely and effective manner
- Assist customers with order placements, tracking, returns, and exchanges to ensure a seamless shopping experience
- Collaborate with other team members to provide solutions and share customer feedback to improve our service and strategies
- Represent the MIKUTA brand in all customer interactions, embodying our values and commitment to a high-quality customer experience
About You:
- Fluent in English, both written and spoken
- Passionate about delivering exceptional customer service and understanding customer needs
- Strong communication skills with the ability to convey information clearly and effectively
- Able to think on your feet and provide creative solutions to customer issues
We're looking for someone who is passionate about customer satisfaction, has strong communication skills, and is able to work well in a team environment. If you're looking for a challenge and want to be part of a dynamic fashion brand, we'd love to hear from you.
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