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Customer Service Representative
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About the Role
As a Customer Service Representative in our Porto, Portugal office, you will be supporting our client's different areas of social media. You will be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career Growth and Personal Development
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Key Responsibilities
As a Customer Service Representative, you will:
- Be a single point of contact for advertisers and agencies (SMB) for different types of inquiries.
- Put together solutions to support and expand your customer's self-serve advertising customer base.
- Manage all different types of inquiries generated via inbound activities such as chat, email, and social media messenger.
- Demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
- Take an active role in providing excellent and nimble customer service experience and continuously seek initiatives to enhance service and improve the overall customer advertising experience.
Your Qualifications
Concentrix is a great match if you:
- Have online advertising experience (but it's not mandatory).
- Are fluent in French (C1) and have an intermediate level of English.
- Have familiarity with online advertising products/vendors.
- Can multitask and work under pressure.
- Are a fast learner and diligent worker.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
