Automation and Artificial Intelligence Specialist in Customer Success
3 semanas atrás
**Company Overview**
We are a dynamic and innovative company empowering service organizations with cutting-edge enterprise software solutions. Our mission is to deliver intuitive, adaptive, and self-driving software that enhances the way people work, allowing them to focus on meaningful tasks.
**Job Description**
We are seeking an experienced Data Scientist specializing in Artificial Intelligence and Machine Learning to drive business process automation across the LAER lifecycle. This hands-on role will focus on leveraging data science techniques to reduce manual tasks, streamline workflows, and integrate data across systems for optimized customer outcomes.
**Key Responsibilities**
- Data Integration & Automation: Develop and deploy machine learning models to automate processes and integrate customer data across multiple systems of record.
- Process Optimization: Analyze and improve customer workflows, identifying opportunities for automation to remove manual effort within the LAER lifecycle stages.
- Predictive & Prescriptive Analytics: Build predictive models to anticipate customer needs, enabling proactive support and decision-making within the Customer Success team.
- Tool Development: Create tools and frameworks to enable Customer Success Managers (CSMs) to interact with automated insights, reducing repetitive tasks and enhancing customer interaction efficiency.
- Collaborative Solution Design: Work closely with the Product, Data Engineering, and Customer Success teams to ensure AI solutions are well-aligned with customer outcomes and business objectives.
**Qualifications**
- Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field.
- Proven experience in data science, preferably in SaaS or enterprise software.
- Expertise in machine learning, natural language processing, or automation specific to business processes.
- Proficiency in Python, SQL, and experience with AI/ML frameworks (e.g., TensorFlow, PyTorch).
- Strong understanding of data integration practices and API connectivity across SaaS platforms.
**Estimated Salary Range**: $120,000 - $180,000 per year, depending on location and experience.
**Benefits**
- A culture built on trust and autonomy.
- An uncapped time off policy.
- Remote working opportunities.
- Global Wellbeing Days.
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