Social Media Customer Support Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro
Job Description

This is a challenging opportunity for an Italian speaker to join our team as a Social Media Customer Support Representative.

We are looking for a highly motivated and detail-oriented individual who can provide top-notch support to our clients across multiple channels, including chat, email, and phone. As a Customer Delight Representative, you will be responsible for providing pre and post-sales support for our self-service products, identifying and solving problems, and proactively communicating with clients on progress.

Responsibilities
  • Provide support to high-level clients to help them grow across multiple channels
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain
  • Provide product and tool support to enhance clients' experience
  • Identify and solve problems, such as technical bugs and ads' delivery issues
  • Resolve customer issues in a timely manner and proactively communicate to clients on progress
Requirements
  • Native level of written and verbal communication skills in Italian
  • Good knowledge of English (B2 level)
  • Computer skills (basic and advanced)
  • Good analytic skills and logical thinking
  • Excellent communication skills: verbal, written, and listening
  • Proactive and quick learner
  • Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
Offer

We offer a competitive salary range of €25,000 - €35,000 per year, depending on experience. In addition, we provide:

  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression opportunities
  • Meritocratic environment and employee empowerment
  • Investment in training and personal development
  • Health Insurance since day one
  • Possibility to live in one of our apartments
  • Initial flight expenses refund
  • Annually complementary return flight to your home country (within Europe)
About Teleperformance Portugal

Teleperformance Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team that provides services in 35 languages. With over 12,000 employees from 111 nationalities, we offer a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.



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