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Customer Service Representative
2 meses atrás
Customer Service Representative Opportunity
We are seeking a highly skilled French-speaking customer service representative to join our team at Cross Border Talents. As a customer service representative, you will be the first point of contact for customers, ensuring smooth communication and positive interactions.
Your Key Responsibilities:
- Assist with after-sales processes, managing online orders, refunds, and issues efficiently.
- Address customer complaints and ensure proper escalation when necessary.
- Answer questions about beauty products, offering expert advice and recommendations.
- Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.
Requirements:
- C2-level French (spoken and written)
- B2-level English
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal
What We Offer:
- Competitive salary: Earn 1,160 EUR per month
- Fully remote role - work from anywhere between Coimbra and Algarve
- Join a premier beauty and cosmetics brand
- Opportunity to gain experience in customer service
- Dynamic team with supportive management
