Customer Engagement Manager

Há 6 dias


Porto, Porto, Portugal Hostelworld Group Tempo inteiro

About Us

Hostelworld Group is a global online booking platform, connecting adventurous minds with unique experiences. Our customers crave cultural connection and social travel, making us the leading online hub for bookings in 179 countries.

Job Overview

We're seeking an experienced Customer Engagement Manager to join our team. As CRM Campaign Manager, you will be responsible for driving customer engagement and retention through effective campaign management.

Key Responsibilities:

  • Develop and execute new CRM campaigns to drive customer engagement and retention
  • Work closely with stakeholders to understand their CRM needs and develop campaigns that meet those needs
  • Manage the operational side of CRM, including building campaigns and ensuring flawless execution

Requirements:

  • 3+ years of experience managing CRM campaigns in a B2C environment
  • Strong product management skills and ability to manage multiple projects simultaneously
  • Experience with Iterable or other CRM systems

What We Offer:

  • Competitive salary: €45,000 - €60,000 per year
  • Enhanced annual leave plus 3 Wellbeing Days per year
  • Paid family leave (maternity, paternity, surrogacy & adoption)
  • A chance to give back to your local community with 5 paid volunteering days

Culture & Values

At Hostelworld Group, we believe in growing others, mastering expertise, collaborating, adapting, and delivering results. If you share these values and have the required skills and qualifications, we encourage you to apply.



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