Global Customer Support Specialist
Há 2 dias
About the Company
We are a global recruitment company that connects international candidates with top companies. Our team is passionate about empowering sales and marketing teams worldwide with powerful, user-friendly tools.
Location
Lisbon, Portugal
Job Description
We are seeking a skilled Global Customer Support Specialist to join our Lisbon office. As a key member of our support team, you will provide top-notch support to German-speaking clients via live chat and phone. Your responsibilities will include:
- Responding to customer inquiries in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
Requirements
To succeed in this role, you will need:
- Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.)
Benefits
You will enjoy a competitive salary package with excellent benefits, including an annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, and more. We are an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
Estimated Salary: €45,000 - €60,000 per year
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