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Polish Customer Service Representative for Imperial Brands
Há 1 mês
Customer Service Role Overview
Teleperformance Greece, in collaboration with Imperial Brands Hellas, is seeking a Polish Customer Service Representative to join their team. As a customer service expert, you will be responsible for providing top-notch support to customers interested in the brand's new products, blu, PULZE & iD.
Key Responsibilities
- Handle incoming calls, chats, social media, and email communications with customers or individuals interested in learning more about the new products.
- Resolve customer inquiries, provide support on technical issues, and offer product information.
- Offer advice on the products via outbound calls to new and existing customers, aiming to optimize the use of blu, PULZE & iD products.
- Guide customers through the online store for purchases.
- Stay up-to-date on new products, marketing initiatives, and policy/regulatory changes.
- Provide excellent customer experience.
Requirements
- High school diploma or equivalent.
- Excellent knowledge of Polish (both verbal and written).
- Good English language skills.
- Computer literacy (MS Windows, Internet applications, etc.).
- A positive mindset and pleasant personality.
- Willingness to train and learn new skills, integrity, and passion for learning.
- Accountability when handling sensitive information.
- Previous working experience in a similar customer service position is considered an advantage.
What We Offer
- Complete support for relocation to Greece, including flight ticket expenses, hotel accommodation, and house searching process support.
- Competitive monthly salary + 2 extra salaries per year.
- Refer-A-Friend program with great bonuses.
- Health care benefits and numerous other discounts.
- Fully remunerated training by certified instructors.
- A career path within a company of over 12,000 employees.
- Special events, community, and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises with great working environment and relaxing break areas.
- The opportunity to work for a Great Place to Work-Certified Company.
This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. Additionally, you will be part of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
