Senior German Speaking Quality Assurance Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Savior Artigos Texteis Lda Tempo inteiro

At Savior Artigos Texteis Lda, we are seeking a skilled and detail-oriented Senior German Speaking Quality Assurance Specialist to join our team in Lisbon, Portugal. This is a full-time on-site position that requires native or fluent proficiency in German and good English skills. As a key member of our quality assurance team, you will be responsible for monitoring and evaluating customer interactions to ensure compliance with company and client standards.

Key responsibilities include:

  • Monitoring and evaluating customer interactions to ensure compliance with company and client standards;
  • Providing constructive feedback and actionable recommendations to improve agent performance;
  • Analyzing trends and generating detailed reports on quality metrics;
  • Collaborating with internal teams to develop strategies that enhance the customer experience;
  • Identifying training needs and supporting the development of continuous improvement initiatives.

The ideal candidate will have strong analytical skills, an eye for detail, excellent communication and interpersonal skills, and the ability to work in a fast-paced dynamic environment. Previous experience in quality analysis, customer support, or a related role is preferred.

We offer a competitive salary range of €45,000 - €60,000 per year, depending on experience, as well as a comprehensive benefits package, including

  • Comprehensive training and development programs;
  • A multicultural and inclusive workplace in the vibrant city of Lisbon;
  • Opportunities for professional growth within a global organization.


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