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German Customer Support Specialist
2 meses atrás
- Deliver exceptional customer support in German through various communication channels.
- Provide assistance with customer inquiries related to products, services, billing, and account management.
- Resolve customer issues efficiently while maintaining a positive and professional attitude.
- Escalate complex problems to internal teams when necessary and ensure timely follow-up with customers.
- Accurately document all interactions and ensure customer data is up-to-date.
- Stay knowledgeable about products, services, and company policies to offer informed solutions.
- Contribute to achieving individual and team performance targets, including customer satisfaction and response times.
- Native German speaker with strong written and verbal communication skills.
- Fluent in English for internal communication and reporting.
- Previous experience in customer service or a related role is preferred but not mandatory.
- Excellent interpersonal skills and the ability to handle challenging situations calmly.
- Problem-solving mindset with attention to detail.
- Ability to work independently as well as part of a team.
- Proficient in using CRM software and other customer service tools.
- Competitive salary with a comprehensive benefits package.
- Health insurance and wellness programs.
- Career growth opportunities within an international company.
- Paid time off, including vacation and holiday allowances.
- A dynamic and multicultural work environment.
