Global Customer Support Representative

Há 5 dias


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

We are seeking a highly skilled Customer Support Representative to join our team at David Kennedy Recruitment. This is an exciting opportunity to work with a leading multinational technology business in Lisbon, Portugal.

About the Role:

We are looking for a native or fluent Russian speaker (C1 level) and Polish speaker (at least B2 level) to fill this position. The ideal candidate will have previous experience in customer support roles and be proficient in using various communication channels, including telephone, email, and chat. Excellent writing and verbal communication skills are essential to simplify technical language for non-technical users.

Main Responsibilities:

  • Communicate effectively with customers via multiple channels, ensuring high levels of satisfaction and providing professional support
  • Handle customer complaints, provide solutions, and alternatives within time limits while following established protocols
  • Identify issues, troubleshoot, and offer solutions; escalate complex cases when necessary
  • Collaborate with other specialists to resolve help tickets and document actions taken
  • Maintain and update administrative forms related to job responsibilities

Requirements:

  • Native/fluent Russian (C1 level) and Polish (B2 level)
  • Previous experience in customer support roles; preferably with chat experience or good typing speed
  • Excellent writing and verbal communication skills to simplify technical language
  • Resourceful, stress-resilient personality able to adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimal supervision

What We Offer:

  • An excellent remuneration package based on experience, skills, and performance
  • A fixed schedule of 5 days a week, covering line operating hours from Monday to Friday
  • Life insurance, private health insurance, and meal allowance
  • A dynamic and creative team environment with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential

Estimated Salary: €40,000 - €60,000 per annum, depending on qualifications and experience



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