German Speaking Customer Support Representative
4 semanas atrás
Customer Support Agent for a Leading Multinational Company
We are seeking a German-speaking customer support agent to join our team in Lisbon. As a customer support agent, you will be the first point of contact for our customers, providing support and assistance via various channels.
Key Responsibilities:
- Communicate with customers via telephone, email, and chat.
- Ensure customer satisfaction and provide professional customer support.
- Handle customer complaints, provide solutions, and alternatives within set time limits.
- Identify issues, troubleshoot, and provide solutions.
- Collaborate with specialists to solve or close help tickets.
- Document actions taken and categorize cases and bugs for our engineering team.
- Maintain and update job-related administrative forms.
Requirements:
- Native or fluent in German, both oral and written. Fluent in English (at least B2 level).
- Excellent writing and verbal communication skills to simplify technical language.
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations.
- Ability to meet tight deadlines with minimum supervision.
- Ability to work independently and as part of a team.
Offer:
- Excellent remuneration package based on experience, skills, and performance.
- Dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Meal allowance.
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday.
- Transportation allowance.
- Private health insurance.
- Yearly performance bonus.
- Relocation allowance and assistance in finding accommodation.
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