German Speaking Customer Support Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

Customer Support Agent for a Leading Multinational Company

We are seeking a German-speaking customer support agent to join our team in Lisbon. As a customer support agent, you will be the first point of contact for our customers, providing support and assistance via various channels.

Key Responsibilities:

  • Communicate with customers via telephone, email, and chat.
  • Ensure customer satisfaction and provide professional customer support.
  • Handle customer complaints, provide solutions, and alternatives within set time limits.
  • Identify issues, troubleshoot, and provide solutions.
  • Collaborate with specialists to solve or close help tickets.
  • Document actions taken and categorize cases and bugs for our engineering team.
  • Maintain and update job-related administrative forms.

Requirements:

  • Native or fluent in German, both oral and written. Fluent in English (at least B2 level).
  • Excellent writing and verbal communication skills to simplify technical language.
  • Resourceful and stress-resilient personality that can adapt and remain calm in all situations.
  • Ability to meet tight deadlines with minimum supervision.
  • Ability to work independently and as part of a team.

Offer:

  • Excellent remuneration package based on experience, skills, and performance.
  • Dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Meal allowance.
  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday.
  • Transportation allowance.
  • Private health insurance.
  • Yearly performance bonus.
  • Relocation allowance and assistance in finding accommodation.


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