Customer Experience Associate
1 dia atrás
We are an inclusive company, and our ambition is to attract and promote diverse talent. Our salary range for this position is approximately €25,000 - €35,000 per year, depending on experience.
Job DescriptionWe welcome you as you are and support your growth and learning every day. As a Customer Experience Associate, your key responsibilities will include:
- Providing proficient and professional guest service to meet and exceed customer expectations.
- Welcome guests by greeting them as per standards.
- Facilitate the functioning of the Guest Service department (Front Office and F&B Service).
- People Management: Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Operational Management: Responsible for setting up operating equipment and ensuring the quality of linen and condiments before service.
In addition to these key responsibilities, you will also be expected to:
- Be familiar with all dishes on the menu.
- Maintain control of guest and hotel accounts, ensuring accurate charges are posted in a timely manner.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Handle luggage in a courteous and efficient manner.
- Control room inventory and assign rooms according to guest needs.
- Report any equipment malfunction, emergency situations, or suspicious persons to the Guest Service Manager.
- Educate the team on optimal, cost-effective use of resources.
We value teamwork and collaboration at Buscojobs Portugal. As a Customer Experience Associate, you will work closely with other departments to ensure maximum cooperation, productivity, morale, and guest service.
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