Customer Experience Ambassador

Há 5 dias


Porto, Porto, Portugal carwow Tempo inteiro

About Carwow Group

We are a pioneering company driven by a passion for getting people into cars. Our mission is to create the go-to destination for car-changing, designed to reach drivers everywhere with our trail-blazing portfolio of personality-rich automotive brands.

Since its inception, we have grown significantly, with over 10m customers using our platform to buy and sell cars. Last year, we experienced remarkable growth of over 50% with nearly £3bn worth of cars bought on site. We also listed £ billion worth of cars for sale through our Sell My Car service.

In 2024, we expanded our reach by acquiring Autovia, doubling our audience overnight. Together, we now have one of the biggest YouTube channels in the world with over billion annual views, selling million print copies of our magazines, and having an annual web content reach of over 350million.

Our Culture

We value diversity and inclusion as integral parts of our culture. We welcome applicants from diverse backgrounds and experiences to join our team. Our recruiting decisions are based on experience, skills, and potential, ensuring all applicants are treated fairly and equally.

The Role

As a Customer Experience Representative, you will be the first point of contact for our customers, ensuring we provide the best car-buying and selling experience. Your success will be measured by quickly understanding customer needs and referring them to the appropriate departments. You will work independently, managing your workload effectively.

Requirements

  • You have experience working in a busy customer-facing environment, handling a high volume of inbound calls, emails, and chats.
  • You are an effective communicator, able to interact with people in different environments.
  • You are curious, always looking for ways to improve our business and ourselves.

Benefits

We offer a competitive salary of around £25,000 per annum, a hybrid working model, private healthcare, and access to mental wellbeing resources. You will also receive meal allowances, enhanced holiday packages, and opportunities to develop your skills and career.

About the Team

Our team of 500 employees across the UK, Germany, Spain, and Portugal is revolutionizing the car-changing industry. As a Customer Experience Representative, you will be part of this dynamic team, working together to achieve our mission.



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