Operational CRM Manager

Há 3 dias


Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

About Us

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Nestlé Operational Services Worldwide Sa is a leading provider of business services to the Nestlé Group, enabling seamless operations and customer engagement worldwide.

We are looking for talented professionals who can thrive in a dynamic environment, leveraging their expertise in project management, stakeholder engagement, and CRM solutions.

Job Description:

The successful candidate will be responsible for facilitating effective communication between Business Categories and operational teams, driving the progress of CRM projects, and capturing forecasts to support campaign rollouts.

Main Responsibilities:

  • ">
  • Gather information from Business Categories and keep operational teams informed on scope of work, timings, volumes, and brand guidelines.">
  • Support in defining and setting up efficient ways of working between Business Categories and CRM Services' internal and external partners.">
  • Create and monitor progress of CRM projects.">
  • Capture forecasts to CRM Services' internal and external partners.">
  • Drive the operational roll-out/localization of both global & local CRM projects to markets, liaising with internal & external partners and/or markets.">
  • Schedule and conduct CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets.">
  • Act as the single point of contact for IMS CRM Services.">
  • Collect feedback from Business Category requestors (both global & local) to analyze and generate insights for improvements.">
  • Inform Business Category Global Team on IMS services available and support on their activation.">

Requirements:

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  • Experience in project management with stakeholder management.">
  • Experience in a global or multi-market environment.">
  • Knowledge of marketing and branding principles.">
  • Knowledge of CRM tools and technology, Salesforce Marketing Cloud and/or Klavyio as a plus.">
  • Experience in change management.">
  • Leadership skills.">
  • Experience in training other teams.">

What We Offer:

We offer a competitive salary of around €55,000 - €65,000 per annum, depending on experience, plus benefits such as meal allowance cards, flexible working environments, and e-learning courses. Join our team and embark on a career journey that combines personal growth with professional development

Join Our Team:



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