German Speaking Customer Service Representative
Há 8 horas
About WibitCS
We are a leading Outsourcing/BPO consultancy seeking to onboard a German-speaking Customer Representative in Porto, Portugal.
Job Summary
This is an exciting opportunity for a customer service professional with excellent language skills to join our team in Porto and provide exceptional support to bank clients via phone, chat, and email.
Key Responsibilities:
- Handle incoming contacts from bank clients, providing accurate information and resolving issues efficiently.
- Deliver exceptional customer service experience, identifying opportunities to enhance service and improve the overall customer experience.
- Promote products and services in a sales-oriented manner, supporting central marketing campaigns.
Requirements:
- Floent in German (C2 level) and English (minimum B2 level).
- Excellent communication and problem-solving skills, with the ability to work well under pressure.
- Able to take stressful situations well.
What We Offer:
- Relocation support to help you settle in Porto.
- A dynamic and creative team with a positive atmosphere.
- Food vouchers and guidance to reach your full potential.
- A competitive base salary of €45,000 per year, plus bonuses.
- Working hours: Monday - Friday, 8 AM - 5 PM, with flexibility to adapt to changing needs.
- Two weeks of training and one week of nesting on-site.
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