German Speaking Customer Service Representative

Há 8 horas


Porto, Porto, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

About WibitCS

We are a leading Outsourcing/BPO consultancy seeking to onboard a German-speaking Customer Representative in Porto, Portugal.

Job Summary

This is an exciting opportunity for a customer service professional with excellent language skills to join our team in Porto and provide exceptional support to bank clients via phone, chat, and email.

Key Responsibilities:

  • Handle incoming contacts from bank clients, providing accurate information and resolving issues efficiently.
  • Deliver exceptional customer service experience, identifying opportunities to enhance service and improve the overall customer experience.
  • Promote products and services in a sales-oriented manner, supporting central marketing campaigns.

Requirements:

  • Floent in German (C2 level) and English (minimum B2 level).
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • Able to take stressful situations well.

What We Offer:

  • Relocation support to help you settle in Porto.
  • A dynamic and creative team with a positive atmosphere.
  • Food vouchers and guidance to reach your full potential.
  • A competitive base salary of €45,000 per year, plus bonuses.
  • Working hours: Monday - Friday, 8 AM - 5 PM, with flexibility to adapt to changing needs.
  • Two weeks of training and one week of nesting on-site.


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