International Customer Experience Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Job

We are seeking an experienced and customer-focused professional to join our team as an International Customer Experience Representative in Lisbon, Portugal.

Job Summary:

This is a full-time position that requires excellent communication skills, a passion for travel, and a willingness to work with diverse clients. The successful candidate will be responsible for providing top-notch customer service, resolving issues efficiently, and ensuring a seamless experience for our clients.

Key Responsibilities:
  • Manage bookings, cancellations, and modifications via phone, email, and chat platforms
  • Assist clients with inquiries and requests related to their reservations
  • Maintain accurate records of client interactions and updates
Requirements:

To succeed in this role, you will need:

  • A native level of English and fluency in German (or other languages required)
  • Excellent written and verbal communication skills
  • Experience working in a customer-facing environment, preferably in the travel industry
  • Ability to multitask, work under pressure, and meet deadlines
  • Knowledge of cultural differences and ability to adapt to diverse client needs
Benefits:

We offer a competitive salary of €14,350 per year (€1,208 per month), plus a 150€ bonus per month. Additional benefits include:

  • 6€ meal voucher per workday
  • Full-time employment (40 hours/week) with rotative shifts
  • Stable job opportunities and room for growth within the company
  • 12-month contract from the first day of training (training is paid in full)
  • Financial assistance for relocation candidates
  • Private health insurance from the start
  • 30-day probation period

As an International Customer Experience Representative, you will be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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