International Customer Experience Representative
2 semanas atrás
We are seeking an experienced and customer-focused professional to join our team as an International Customer Experience Representative in Lisbon, Portugal.
Job Summary:This is a full-time position that requires excellent communication skills, a passion for travel, and a willingness to work with diverse clients. The successful candidate will be responsible for providing top-notch customer service, resolving issues efficiently, and ensuring a seamless experience for our clients.
Key Responsibilities:- Manage bookings, cancellations, and modifications via phone, email, and chat platforms
- Assist clients with inquiries and requests related to their reservations
- Maintain accurate records of client interactions and updates
To succeed in this role, you will need:
- A native level of English and fluency in German (or other languages required)
- Excellent written and verbal communication skills
- Experience working in a customer-facing environment, preferably in the travel industry
- Ability to multitask, work under pressure, and meet deadlines
- Knowledge of cultural differences and ability to adapt to diverse client needs
We offer a competitive salary of €14,350 per year (€1,208 per month), plus a 150€ bonus per month. Additional benefits include:
- 6€ meal voucher per workday
- Full-time employment (40 hours/week) with rotative shifts
- Stable job opportunities and room for growth within the company
- 12-month contract from the first day of training (training is paid in full)
- Financial assistance for relocation candidates
- Private health insurance from the start
- 30-day probation period
As an International Customer Experience Representative, you will be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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