User Experience Engagement Specialist

Há 6 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

About Mediaprobe

Mediaprobe is a pioneering media measurement company that's revolutionizing the industry by quantifying emotional impact in media. As a key player, we're breaking new ground and seeking talented individuals to contribute to our journey.

Salary and Benefits

We offer an attractive €9.60 per working day (up to 12 months) plus a monthly allowance for flexible expenses. Our comprehensive benefits package includes health insurance, gym lessons, psychology sessions, and more. You'll also enjoy a hybrid work model with flexibility and a dynamic team atmosphere.

Job Description

We're looking for a skilled Community Recruitment Specialist to join our team. Your primary responsibilities will include onboarding new members through phone calls, reactivation campaigns to engage previous users, and fostering long-term relationships. You'll be knowledgeable about our platform, providing clear guidance and troubleshooting assistance as needed.

Key Responsibilities:

  • Onboard new members via phone calls, ensuring they're equipped to use the platform efficiently from day one.
  • Develop and execute personalized calling strategies for different member segments, tailoring your approach to maximize engagement and panelist satisfaction.
  • Monitor the effectiveness of onboarding and reactivation efforts, reporting on key metrics such as panelist satisfaction, engagement rates, and churn reduction.
  • Foster long-term relationships with community members through high-quality interactions.

Requirements:

  • Mandatory requirements: Fluent in English and Portuguese (written and spoken), based in Porto or able to commute to Maia, excellent communication skills, problem-solving skills, self-motivation, and a customer-centric mindset.
  • Nice to have: experience in sales or customer service roles, familiarity with CRM systems, experience in customer retention strategies, and knowledge of a third language.

Interview Process

The interview process consists of two stages: Initial Screening and Phone Assessment. If you thrive in a rapidly expanding organization and enjoy making a meaningful impact, this opportunity is suited for you. Embrace the future of media measurement DaaS with us – where your skills meet innovation, and your ambitions find a home.


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