Global Retailer Customer Service Representative

Há 6 dias


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro
About Us

At Concentrix, we're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Our company has been recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Job Overview

We are seeking a skilled Customer Advisor to join our team in Braga, Portugal. As a key member of our team, you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Key Responsibilities
  1. Help customers with simple tasks such as finding opening hours to handling complex complaints.
  2. Focus on providing first-class customer service and assisting customers with a variety of questions and challenges.
  3. Work to achieve key goals such as customer satisfaction and quality.
  4. Provide accurate, valid, and complete information by using the right methods/tools.
Requirements
  • A high level of Portuguese (written and oral) and fluent in English (B2).
  • Excellent communication skills coupled with empathy and team spirit.
  • Available for rotating schedules.
  • A positive attitude and a desire to provide good service.
  • Analytical by nature and able to anticipate problems and find solutions.
What We Offer
  • Full-time position with indefinite contracts.
  • Competitive salary (€12,500 - €17,000 per month) and performance bonus.
  • Central location in Braga, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.
EEO Statement

Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.



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