IT Service Manager

4 semanas atrás


Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

Service Competence Description

The provided service entails a 50/50 split between working with regulatory stakeholders to ensure standardized templates across contract implementation and acting as a Customer Project Manager/Communication Manager for our new migration project.

Key Focus Areas:
• Manage communication interfaces with international stakeholders, such as those from governance departments (Strategy, Taxes, Legal, etc.).
• Ensure aligned, high-quality templates and support the design of regulatory standards, taking into account the field of tension between regulatory aspects and process digitization.
• Act as a subject matter expert and contact person for template content-related questions from application users and other stakeholders.
• Manage and lead customer projects regarding new (or changed) contract management use cases/templates independently, in collaboration with our Application Support Professionals.
• Plan, align, implement (solution design & integration), and maintain customer demands.
• Collect, analyze, align, prioritize, and bundle customer requirements.
• Understand, identify, and work within constraints.
• Contribute to the further development of application standards and portfolio management.
• Plan training and provide overall support for service management or rollouts.

Qualifications:

What you bring with you:
• A university degree in Business Administration or Information Technology, or a related field (or equivalent foreign degree).
• Several years (+5) of working experience in IT Service Management or IT consultancy.
• Professional experience in MS Office (Word, PowerPoint, etc.).
• Excellent communication and presentation skills, as well as a high level of pro-activeness and ownership.
• Strong planning and organizational skills, with excellent attention to detail.
• Experience in managing stakeholder interests.
• Familiarity or experience with Agile/ITIL methodology.
• Good communication and analytical skills, with strong verbal and written communication skills in English (German as a plus).


  • IT Service Delivery Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal It Service Management Company Tempo inteiro

    About It Service Management CompanyWe are looking for an experienced IT Service Delivery Manager to join our team in Lisbon, Portugal. As a key member of our internal team, you will play a crucial role in ensuring the successful execution of our contracted services.Job Description:The successful candidate will be responsible for managing service execution...


  • Lisboa, Lisboa, Portugal It Service Management Company Tempo inteiro

    About the RoleAs a Service Manager at It Service Management Company, you will be responsible for ensuring the execution of contracted services according to contractual terms and service levels. Your main responsibilities include managing service execution and performance levels, communicating with customers, and fulfilling service levels. You will also be...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    We're seeking an exceptional IT Project Manager to join our dynamic team at KCS IT, a leading consulting company in the field of Information Technology and Services. Based in Lisbon, we're focused on delivering value to our clients through Consulting, Outsourcing, Innovation, and Training.As an IT Project Manager, you will be responsible for leading projects...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    We're looking for talented professionals to join our team as an IT Project Manager. At KCS IT, we value dedication, energy, and integrity. Our ideal candidate will have 4+ years of experience in project management, team leadership, and excellent communication skills. Fluency in English is mandatory, and knowledge of French is a plus.As an IT Project Manager...

  • IT Service Manager

    2 meses atrás


    Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    Job Title: IT Service ManagerJob Description:We are seeking a highly skilled IT Service Manager to join our team at Alter Solutions. As a key member of our organization, you will be responsible for ensuring the delivery of high-quality services to our customers.Key Responsibilities:Manage communication with international stakeholders from governance...

  • IT Infrastructure Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal Team It Tempo inteiro

    We are committed to a sustainable corporate strategy that prioritizes collective well-being, personal and professional development. Our work philosophy focuses on healthy management of our lives, embracing work-life balance, beginner's mind, and community involvement.What We OfferWe value talent management and offer a personalized approach, regular...

  • IT Project Manager

    Há 1 mês


    Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    About KCS ITKCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation and Training. Our commitment to talent development is unmistakable in the recent opening of the Porto, Leiria and Azores hubs, which aims to develop technology...


  • Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    We are seeking an exceptional Senior IT Project Manager to join our team at KCS IT, a consulting company in the field of Information Technology and Services.Our commitment to talent development is unmistakable, with recent openings in Porto, Leiria, and Azores hubs, focusing on creating value for clients through Consulting, Outsourcing, Innovation, and...

  • IT Service Delivery Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    About Alter SolutionsWe are a forward-thinking organization that empowers our employees to drive innovation and excellence in IT service delivery. Our team is passionate about providing top-notch services to our clients, and we're seeking an experienced IT Service Delivery Manager to join our ranks.Job SummaryWe are looking for a highly skilled IT Service...

  • IT Service Delivery Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    As a leading Information Systems consulting firm, Match Profiler has been empowering clients across the national and international market since 1999. Our multidisciplinary competences in IT enable us to contribute significantly to our clients' success.We are currently seeking an experienced IT Service Delivery Manager to join our internal team/client in...

  • IT Service Delivery Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Landing Tempo inteiro

    **About the Role**We are seeking a skilled IT Service Delivery Manager to join our team at Landing in Lisbon, Portugal. As a key member of our internal team, you will be responsible for ensuring the seamless execution of contracted services according to contractual terms and service levels.**Responsibilities**Manage service execution and performance levels,...

  • IT Project Manager

    Há 4 dias


    Lisboa, Lisboa, Portugal It-Xy Gmbh Tempo inteiro

    Rumos is a leading IT consulting company with over 30 years of experience. Our team of professionals specializes in delivering high-quality projects based on the latest technology.About RumosWe believe in everyone's abilities and have a DNA that thrives on team spirit, mutual help, empathy, and respect. We value equity, integrity, and diversity, ensuring...

  • IT Service Delivery Manager

    3 semanas atrás


    Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    At ALTER SOLUTIONS, we are seeking a highly skilled IT Service Delivery Manager to join our team. This role offers a competitive salary of $120,000 - $180,000 per annum.About the RoleThis is an exciting opportunity to lead our service competence team and play a key role in shaping our IT service management strategy. You will be responsible for ensuring that...

  • IT Infrastructure Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    IT Change Manager Position at Inetum:We are looking for an experienced IT Change Manager to join our team at Inetum. As an IT Change Manager, you will be responsible for managing the process and life cycle of all changes, ensuring that service disruption is avoided or minimized. Your role will involve working closely with our change agents, identifying and...

  • IT Project Manager

    Há 5 dias


    Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    We're seeking an exceptional IT Project Manager to lead our teams in Lisbon. As a seasoned professional with 4+ years of experience, you'll be responsible for driving project success from start to finish.Why Choose This Opportunity?Personalized career development tailored to your needs and goalsInternational projects in Benelux offering a balance between...

  • IT Service Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal AmerisourceBergen Services Corporation Tempo inteiro

    We are seeking a highly skilled IT Service Manager to lead our ERP operations team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our Dynamics 365 system and supporting products.Job SummaryThe successful candidate will have extensive experience in managing ERP systems, with a strong background in both...


  • Lisboa, Lisboa, Portugal Landing Tempo inteiro

    Service Manager Job Opportunity in ITWe are currently seeking a skilled Service Manager to join our team at Lisbon, Portugal. The successful candidate will be responsible for ensuring the execution of contracted services according to contractual terms and service levels.The ideal candidate will have a high sense of responsibility, a clear understanding of...

  • IT Project Coordinator

    3 semanas atrás


    Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    About Kcs ItWe are a consulting company in the field of Information Technology and Services, focusing on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation, and Training. Our commitment to talent development is evident in our recent expansion with hubs in Porto, Leiria, and Azores, aiming to develop technology for...


  • Lisboa, Lisboa, Portugal Axa Insurance Tempo inteiro

    Job SummaryWe are seeking an experienced IT Project Manager to lead our global infrastructure services projects. As a key member of our team, you will be responsible for planning, budgeting, and tracking projects from initiation to delivery.


  • Lisboa, Lisboa, Portugal Inetum Tempo inteiro

    Job SummaryWe are seeking an experienced IT Change Manager to join our Inetum team in Porto or Lisbon. This role is responsible for managing the change process, ensuring minimal service disruption, and maintaining effective stakeholder relationships.