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Customer Service Representative

Há 1 mês

Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Unlock Your Potential as a Customer Service Representative

Are you looking for a challenging role that will help you grow professionally? We're a global technology and services leader that powers the brands of the future. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a skilled Customer Service Representative to join our Lisbon, Portugal team.

As a Customer Service Representative, you will be responsible for ensuring that performance goals are met across all operations, fulfilling client expectations related to operational excellence. This includes high targets regarding quality, efficiency, and customer journey improvement.

Key Responsibilities:

  • Respond to inbound customer requests, documenting relevant case information
  • Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels
  • Respond appropriately or escalate customers to higher tiers of support as defined and documented
  • Collaborate with other technicians to resolve or properly close help tickets

What We Offer:
  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
  • Competitive salary and performance bonus
  • Central location in Lisbon, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

Requirements:
  • High level of Dutch (written and oral) and fluent in English (B2)
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users
  • Patient and proactive with excellent teamwork skills

Join our team and take the first step towards a rewarding career