IT Service Management Transformation Lead

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Title: IT Service Management Transformation Lead
Company: Buscojobs Portugal
Location: Lisboa, PT

About the Role:

We are seeking a seasoned Process Analyst to lead a transition from ITILv3 to ITILv4 in our organization. This role involves driving convergence in process management across multiple geographical locations and fostering continuous improvement within our service delivery framework.

Key Responsibilities:

  • Develop and implement an ITIL4 transition strategy, including training and communication plans for seamless adoption.
  • Analyze and standardize IT service processes across regions using advanced BPM tools.
  • Collaborate with global IT teams to align and standardize practices, focusing on compliance and auditing.
  • Monitor process improvement initiatives and their impact on service delivery, leveraging process simulation tools to forecast outcomes and adjust strategies as needed.
  • Identify and lead process improvement projects to enhance service quality and operational efficiency, ensuring compliance with auditing standards.
  • Optimize processes using lean and agile methodologies.
  • Drive continuous improvement by maintaining ITSM processes at the forefront of industry standards.
  • Ensure stakeholder engagement and manage ITSM process changes through effective change management plans.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • ITIL4 certification is highly preferred.
  • Demonstrated experience in IT service management with expertise in process transition and implementation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and project management abilities.
  • Proficiency in BPM tools, process modeling, and simulation.

Estimated Salary: €55,000 - €70,000 per year, depending on experience.



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