Customer Service Professional for FinTech Project
2 semanas atrás
Key Responsibilities:
Handle customer inquiries and provide resolutions via phone calls.
Record case resolutions accurately in client systems.
Meet quality standards and case life cycle criteria.
Escalate priority issues as per client specifications.
Work independently and in a team, maintaining effective communication with internal and external contacts.
Requirements:
Near-native proficiency in Swedish (CEFR level C1).
Manageable English skills in writing and speaking for documentation and log accuracy.
Previous experience in outsourced customer service advantageous.
Advanced understanding of using computers and multitasking across systems and applications.
Why Choose Riga:
Riga, the vibrant capital of Latvia, offers a unique blend of rich history and culture.
The city provides a welcoming community, affordable living costs, and beautiful surroundings.
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