Technical Support Specialist for Home Automation

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

You are interested in technology and have a passion for problem-solving?
Do you want to be part of a multicultural team in a company that works with well-known brands?
Are you looking for a challenging role with opportunities for growth and development?

Your responsibilities and impact as Technical Support Specialist for Home Automation will be:

  • Providing technical support to customers through various channels, including phone, email, and social media.
  • Assisting users with general inquiries and technical issues related to home automation devices.
  • Adapting the brand's voice and tone for interactions on both private and public channels.
  • Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.
  • Working in a multicultural team environment alongside a diverse team.

Skills, qualifications, and interests you need to succeed in this role:

  • You are a native English speaker with a good level of Dutch.
  • You have at least 1 year of experience in technical troubleshooting.
  • You are motivated and committed to your work.
  • You have no trouble writing in English.
  • You are a team player and willing to work with many other nationalities.

What's in it for you?

We offer:

  • A competitive salary of €1100 gross/month (paid 14x) + performance bonuses.
  • Meal vouchers of €7.23 per workday.
  • Reimbursement of some transportation costs.
  • Private Health Insurance and dental plan after six months.
  • If you live outside Portugal, we provide reimbursement of up to €400 for initial flight tickets after six months and 12 months of accommodation in a shared flat.

About Our Company:

We are a global brand with over 75,000 multilingual employees in over 50 countries. We are one of the biggest international customer experience solution providers and are looking for new members to join our Lisbon hub.



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