Hotel Reservation Expert

Há 4 dias


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Job Title: Hotel Reservation Expert - Career Growth Opportunities

About Us:

We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

About the Role:

This role is an exciting opportunity to work as a Customer Advisor in Portugal (Remote) and ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Key Responsibilities:

  • Assist customers with their last-minute bookings mainly through live chat
  • Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia
  • Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way
  • Handle inquiries and provide timely responses and manage requests
  • Ensure that the degree of satisfaction meets the customer and company needs
  • Contribute to creating brand engagement for our client

Requirements:

  • You have a high level of Spanish (written and oral) and fluent in English (B2)
  • You have excellent writing and communication skills coupled with empathy and team spirit
  • You love to identify the customers' needs and propose fast solutions
  • You are proactive, results-driven, self-motivated, and a great team player
  • You have availability to work night shifts

What's in it for you:

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs), Competitive salary ($30,000/year) and performance bonus, Work from home in Portugal, Bring-a-friend (referral) bonus opportunities, Full paid training on the company and the project you'll be working on, Career development programs, specialized courses, and language classes, Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.



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