Key Account Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Codacy Tempo inteiro

Company Overview

Codacy is a leading provider of DevOps Intelligence solutions, empowering software development teams to reach their full potential. Our innovative platform offers four comprehensive solutions: Codacy Quality, Codacy Security, Codacy Coverage, and Codacy Pulse. We're a remote-first company with a strong focus on collaboration, transparency, and customer success.

Salary and Benefits

We offer a competitive salary, starting at £60,000 per annum, plus comprehensive health insurance, a generous learning and development budget, flexible holidays, flexible working hours, and the opportunity to work in a remote-first environment based in the UK or Portugal.

Job Description

We're seeking an experienced Customer Success Manager to join our team. As a key member of our customer experience department, you'll be responsible for overseeing a sizable book of business, managing around 50 accounts. Your primary goal will be to ensure customer satisfaction across matrixed stakeholders and decision-makers, while building trust and securing introductions to other teams/verticals within the same account to increase stickiness and identify expansion opportunities.

You'll create and implement customer success plans, including onboarding strategies, to ensure successful adoption across multiple geographies and lines of business. You'll also improve product usage through strategic consultation and enablement, ensuring customers receive the full value spectrum of Codacy.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • A Bachelor's degree in Business, Computer Science, or a related field
  • 2-3 years of experience in Customer Success, Account Management, or Account Executive roles, with a proven track record of success
  • Hands-on experience in a Series A/Series B startup, where you've thrived in a dynamic, 'figure it out' environment and worn multiple hats
  • Technical proficiency, with the ability to understand and articulate complex concepts
  • Outstanding verbal, written, and presentation skills, with the ability to communicate effectively with diverse audiences
  • Strong ability to work independently and as part of a team, contributing to a collaborative and supportive work environment

About Us

Codacy's vision is to enable everyone to craft software with confidence while focusing on impacting the world at the speed of thought. We're a team of highly dedicated and ambitious domain experts brought together by the mission to help development teams reach their full potential. We're driven by having a worldwide impact on software development.


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