Customer Service Specialist
4 semanas atrás
Job Summary
At Bosch, we are seeking a skilled Customer Service Specialist - German Speaker to join our team in Lisbon. As a key member of our Customer Service team, you will be responsible for handling customer inquiries and complaints related to Europe's largest customer loyalty and frequent flyer program.
Your Key Responsibilities:
- Review and respond to written customer requests and complaints
- Process enquiries related to frequent flyer status and missing mileage credits
- Conduct research work in various applications and document findings
- Work independently and customer-oriented, with a professional and friendly demeanor
Requirements
- Mandatory: German Language (C1 level) and English (at least B1 level, written communication)
- Optional: Italian / French / Spanish (C1 level)
- Personality: very good communicative competencies and a solutions-oriented approach
- Working method: professional and friendly appearance, independent, and customer-oriented
- Experience and know-how: experience in customer services and interest in the travel industry
What We Offer
- Challenges in an international environment
- Career opportunities in one of the world's best companies
- Flexible hours
- Medical services
- Discounts for employees
- Sports and health-related activities
- Canteen
- Good access to public transport
- Space for creativity
Join our team and make a difference at Bosch
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