Nordic Language Client Service Expert

Há 3 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Description

We are seeking a highly skilled Nordic Language Client Service Expert to join our team in Lisbon, Portugal. This is a permanent position with a competitive salary and benefits.

Key Responsibilities:

  • Service Management Reviews: Collaborate with stakeholders to align client services and performance with business goals, managing regular contract reviews and updates.
  • Relationship Management: Maintain overall customer health, ensuring visibility and compliance, and address red flag issues proactively.
  • Operational Excellence: Oversee service level assessments, reporting, and analysis. Drive service improvements and process enhancements, working closely with Operations and Service Delivery.
  • Performance Metrics: Review KPIs, provide action plans, and deliver accurate, timely reports to senior management for forecasting and analysis.
  • Special Projects: Contribute to special projects and day-to-day improvements with a cooperative spirit.

Requirements:

  • Education: Bachelor's or Master's degree in a related field.
  • Certifications: ITIL V3/v4, CISCO CSM.
  • Experience: Proficient in Microsoft Office tools, including PowerPoint, Excel, Outlook, Word, and Microsoft Teams. Knowledge of business planning, resource management, and financial budgeting is an advantage.

Salary: €50,000 - €70,000 per annum, depending on experience. Benefits include private health and life insurance, meal allowance, and a dynamic work environment.



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