Highly Skilled German Language Quality Assurance Specialist
Há 7 dias
We are seeking an analytical and highly skilled Quality Assurance Specialist with proficiency in the German language to join our client in Riga, Latvia. This role is ideal for individuals who enjoy ensuring quality in every aspect of customer service within the FinTech industry.
Our client represents a world where innovative technologies converge to deliver tangible business value and experiences to their stakeholders. With professionals across 90 countries and helping 988 global customers, including Fortune 500 companies, they have been recognized as one of India's 50 best companies to work for in 2020 by the Great Place to Work Institute.
The Quality Associate (QA) will be responsible for monitoring samples of voice & non-voice based transactions on Quality Evaluation forms included with predefined quality parameters. Additionally, the QA will publish comprehensive reports on the overall quality of the project.
This role requires the use of random & stratified sampling methods to audit calls and emails, as well as coaching & feedback sessions. Joint call monitoring sessions with respective assigned teams and other stakeholders will also be conducted.
The QA will provide process updates as required, conduct team huddles to discuss quality scores and areas of opportunities, and offer feedback/quality tips to improve customer experience. Recognition of agents with excellent performance levels and bottom quartile management are also key responsibilities.
Native German speakers with fluent English skills and good communication abilities are highly sought after for this role. Experience in supporting Customer Service and a good understanding of transactional Quality concepts are essential qualifications.
This opportunity offers a competitive salary of approximately €28,000 - €38,000 per annum, depending on experience. Benefits include the chance to work with a leading company in the FinTech industry and contribute to delivering high-quality services to clients worldwide.
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