Customer Experience Representative

Há 1 mês


Porto, Porto, Portugal Carwow Tempo inteiro

About Us
At Carwow, we're passionate about making car-changing easy and enjoyable for everyone. Our team is dedicated to providing an exceptional customer experience, and we're looking for a talented individual to join our Customer Experience department.

The Role
As a Customer Experience Representative, you'll be the first point of contact for our customers, ensuring they receive the best possible service. You'll be responsible for measuring customer needs and handing them over to the appropriate departments. This is a fantastic opportunity to work with a dynamic team and make a real impact on our customers' experiences.

What You'll Need
To succeed in this role, you'll need experience working in a contact centre environment, dealing with high volumes of inbound calls, emails, and chats. You'll be an effective communicator, able to interact with people in different environments, and a natural problem solver. You'll also be curious, always looking for ways to improve our business and our work.

What We Offer
We're committed to providing a supportive and inclusive work environment, with opportunities for growth and development. You'll receive a competitive salary, hybrid working, and a range of benefits, including private healthcare, meal allowance, and enhanced holiday package. We're also passionate about diversity and inclusion, and welcome applications from candidates with alternative identities, backgrounds, and experiences.

Why Join Us?
At Carwow, we're driven by a passion for innovation and a commitment to making a positive impact on our customers' lives. We're a dynamic and fast-growing company, with a strong culture and values. If you're looking for a challenging and rewarding role, where you can make a real difference, we'd love to hear from you.



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