Customer Success Strategist for DACH Markets

2 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro
About the Role

We are seeking a highly skilled Customer Success Manager to join our team in Lisbon, Portugal. As a key member of our Global Scaled Customer Success organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Job Summary

This is an exciting opportunity to join our fast-growing team and make a significant impact from day one. You will be responsible for working with customers across multiple segments, delivering 1:1 engagements, facilitating webinar events, and scaled campaigns. Your goal will be to ensure our customers derive value, are optimized for success, and are happily growing with Zendesk for the long term.

About the Team

You will be part of our dynamic and global team, working closely with Advocacy/Support, Sales, Renewals, Professional Services, and more. We foster a culture of continuous improvement, testing, and iterating, always seeking innovative ways to work efficiently and deliver the best customer experience possible.

Your Background
  • You have 3+ years of experience in Customer Success or Account Management
  • You have experience identifying business objectives and mapping solutions in a thorough, compelling manner
  • You are dynamic, agile, and nimble, with a desire to work in a landscape that challenges you and changes shape versus remaining static
About the Company

Zendesk software was built to bring calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love. At Zendesk, we believe in offering our people a fulfilling and inclusive experience, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace.

What We Offer
  • A competitive salary range €60,000 - €80,000 per year
  • A hybrid work environment with flexible hours and remote work options
  • Ongoing training and professional development opportunities
  • A collaborative and dynamic work environment
  • Access to cutting-edge technology and tools


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