IT Service Desk Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Our team of experts helps the world's most innovative companies unleash their potential, and we're looking for a motivated IT Service Desk Support Specialist to join us.

Your primary role will be to provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques. You will respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.

To excel in this position, you'll need strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As an IT Service Desk Support Specialist, you'll work closely with our clients to understand their needs and provide tailored solutions that meet their requirements.

As part of our diverse and inclusive team environment, you'll have opportunities to engage in exciting national and international projects, develop your career through our array of growth programs, and enjoy a supportive atmosphere promoting work-life balance.

In terms of salary, we estimate that this role will offer a competitive compensation package, ranging from €28,000 to €38,000 per year, depending on your level of experience and qualifications. Please note that this is an estimated range and may vary based on individual circumstances.



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