German Speaking Customer Service Representative

3 semanas atrás


Braga, Braga, Portugal JL Talent Partners Tempo inteiro

We're seeking a seasoned Customer Service Advisor to join our client's team in Portugal, supporting customers in German via phone and email.

Key Responsibilities:

  • Provide top-notch support to customers across various issues.
  • Deliver accurate, reliable, and complete information by utilizing the right procedures.
  • Own customer queries, ensuring timely resolutions and responses.
  • Build meaningful relationships with customers, answering questions in a courteous, friendly, and professional manner.
  • Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
  • Create exceptional customer experiences that customers value and we're proud of.
  • Collaborate with management to achieve objectives and provide feedback.

What You'll Get:

  • Work-from-home possibility.
  • Health coverage and private health care.
  • Attractive salary package with performance bonus.

Requirements:

  • German C2
  • English B2
  • Ability to resolve customer concerns and create seamless customer experiences.
  • Self-sufficiency and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices.
  • Ability to guide customers through complex procedures from start to finish.
  • EU citizenship, residence card, or manifest of interest.


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