Customer Service Associate

Há 6 dias


Braga, Braga, Portugal Expedia Group Tempo inteiro

About the Role

As a Customer Service Associate at Expedia Group, you will play a crucial role in providing exceptional service to our customers. This is an exciting opportunity to join a dynamic team and contribute to the success of our global travel platform.

Key Responsibilities

  • Assist customers with their queries and issues related to booking, configuring, or consuming Expedia Group travel-related services.
  • Research and analyze data from various sources to resolve customer issues efficiently.
  • Initiate contact with customers to solve issues completely and add value where possible.
  • Communicate effectively in a multi-channel environment (e.g., voice, chat, email, case management) and negotiate/resolve individual issues with multiple parties.
  • Handle and de-escalate escalated issues that impact customers' experiences.

Requirements and Qualifications

  • 6-12 months of customer service experience.
  • Fluent in English and German.
  • Associate's degree or equivalent related professional experience.
  • Knowledge of customer case management software and tools.
  • Advanced computer knowledge, including all core Microsoft Office programs.

About Expedia Group

Expedia Group powers travel for everyone, everywhere through our global platform. We help people experience the world in new ways and build lasting connections. Our industry-leading technology solutions fuel partner growth and success, while facilitating memorable experiences for travelers.

What You'll Love About Working Here

  • We are committed to creating an inclusive work environment with a diverse workforce.
  • All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

Estimated Salary: $45,000 - $60,000 per year



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