Cloud Support Specialist for Energy Sector
Há 5 dias
Job Overview
AWS Enterprise Support is seeking a skilled Cloud Support Specialist to join our team in the Strategic Industries group, specifically focusing on the Energy and Utilities vertical. As a trusted advisor, you will work closely with customers to understand their business needs and provide expert support to drive their cloud journey.
About the Role
This role requires strong technical skills, excellent communication abilities, and a passion for innovation. The ideal candidate will have experience working with cloud technologies, including AWS services, and be able to develop trusting relationships with customers across all levels from developers through to C-Suite executives.
Key Responsibilities
- Developing and maintaining deep knowledge of AWS cloud services and technologies.
- Working closely with customers to understand their business needs and drivers, reviewing service disruptions, and providing monthly/quarterly metrics.
- Solving complex technical issues and challenges using operational parameters and troubleshooting processes.
- Collaborating with cross-functional teams within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
Requirements
- Minimum 3 years of experience with operational parameters and troubleshooting for multiple areas, including compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Experience with AWS services or other cloud offerings.
- Bachelor's degree and professional fluency in English and Portuguese.
Salary Range
The estimated salary for this role is €70,000 - €90,000 per year, based on industry standards and location.
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