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2 meses atrás
Job Summary
As a Turkish Customer Support Agent at Kulture Talent, you will be responsible for providing exceptional customer service to our clients via various communication channels. Your primary goal will be to assist customers with their inquiries and resolve any issues they may have in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social messaging channels.
- Adapt the brand's voice and tone for interactions on both private and public channels.
- Escalate issues and customers to higher tiers of support as defined and documented.
- Document relevant case information for inbound customer requests.
Requirements
- Native or near-native level of Turkish.
- Good level of English.
- High school diploma.
- Knowledge of Microsoft Office.
- Dynamic and proactive attitude.
- Good communication skills.
- Experience with customer service will be a plus.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
