Dedicated Technical Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

About the Role
We are seeking a Technical Application Specialist to join our team at Abroad Experience in Zoetermeer. As a Technical Application Specialist, you will be responsible for providing technical assistance related to hardware, Cloud-based solutions, and PC software to our clients in the Dutch market.

  • Provide installation, implementation, and usage assistance, as well as onboarding services for our clients.
  • Answer complex technical queries from potential and existing customers, and facilitate transferal of calls where necessary.
  • Identify and document irregular system behaviors to developers/engineers, and identify and document feature requests to improve current and new products.
  • Assist Customer Success Agents with live technical queries, and participate in internal training and the training of new staff members.
  • Evaluate and process customer feedback for proactive enhancements or additions to our current assortment.

Requirements
Near-native level of Dutch and business fluent English; additional language skills are a plus.

What We Offer
Market-related salary, 10% annual bonus, hybrid working model, WFH daily allowance, transport, and 25 vacation days per annum.



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