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Beauty Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role:

As a Beauty Customer Service Representative at Blu Selection, you will play a vital part in ensuring our customers receive exceptional service and support. Your responsibilities will include managing consumer requests, providing solutions, and offering advice in a professional and timely manner. You will be the primary point of contact for our customers, and your role will require strong communication skills, empathy, and a customer-centric approach.

Key Responsibilities:

  • Manage consumer requests and complaints through various channels
  • Provide excellent solutions, service, and product advice
  • Collaborate with other departments to resolve issues and redirect cases

Requirements:
  • Exceptional communication and problem-solving skills
  • Strong empathy and customer satisfaction focus
  • Proficiency in German (C1 level) and basic English language skills
  • Solid IT skills, including reporting tools

What We Offer:
  • Long-term fixed-term contract, renewable annually
  • Full-time working hours (40h/week), Monday to Sunday, 8 hours/day
  • Competitive salary (€950-€1,100 gross/month, including accommodation, or €1,300-€1,400 gross/month, excluding accommodation)
  • Reimbursement of initial flight expenses and yearly two-way flight ticket back to home country
  • Free Portuguese lessons, cooking classes, sports activities, and social events