Customer Service Representative
Há 1 mês
Customer Service Representative Job Description
We are seeking a highly skilled Customer Service Representative to join our team in Lisbon, Portugal. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via inbound calls, chat, or email.
Key Responsibilities:
- Assist clients with their inquiries and resolve product or service problems in a timely and professional manner.
- Provide accurate and complete information to clients, using the right methods and tools.
- Listen to clients' unique situations and acknowledge their needs.
- Go beyond clients' service expectations to ensure a positive experience.
Requirements:
- High level of Polish (written and oral) and fluent in English (B2).
- Excellent writing and verbal communication skills to simplify technical language for non-technical users.
- Patient and proactive with a strong team player attitude.
- Treat all data and personal information with the utmost confidentiality.
What We Offer:
- Full-time contract with competitive salary and performance bonus.
- Central location in Lisbon, Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project.
- Career development programs and language classes.
Eligibility:
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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