Payment Fraud Prevention Support Specialist
Há 1 mês
We are seeking a highly motivated and customer-focused individual to join our team as a Payment Fraud Prevention Support Specialist. As a key member of our customer service team, you will play a vital role in ensuring the smooth operation of our payment verification processes.
Key Responsibilities:
- Provide exceptional customer service to clients via email and phone, ensuring timely and accurate resolution of payment verification inquiries.
- Maintain strong relationships with clients, fostering trust and loyalty through responsive and friendly communication.
- Collaborate with internal teams to resolve complex payment issues, ensuring seamless customer experiences.
Requirements:
- Native French speaker with a good level of English (B2 minimum).
- Motivated and committed to delivering exceptional customer service.
- Ability to work effectively in a team environment, collaborating with colleagues from diverse backgrounds.
- Previous customer service experience is a plus.
What We Offer:
- A competitive salary of 890€ gross per month, plus performance-related bonuses and meal vouchers.
- A dynamic and multicultural work environment, with opportunities for professional growth and development.
- A fully paid training program, ensuring you have the skills and knowledge needed to succeed in your role.
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