Lead Electric Mobility Contact Center Operations Manager

Há 6 dias


Lisboa, Lisboa, Portugal Edp Pt Tempo inteiro
About the Role

We are seeking a highly skilled Lead Electric Mobility Contact Center Operations Manager to join our team at EDP Pt.

Company Overview

EDP is a global energy company that leads based on innovation, sustainability, and humanization. We use cutting-edge technology to create solutions focused on our customers' needs while contributing to society.

Salary

The estimated salary for this position is between $60,000 and $90,000 per year, depending on experience.

Job Description

This role will support the operational management of Contact Centers in the liberalized market, specifically in the New Energy area. Key responsibilities include:

  • Control of operational and management KPIs
  • Review or implementation of new processes
  • Promotion of continuous improvement through pain point identification and correction
  • Implementation and monitoring of new products in operation
  • Monitoring and managing operations/partners at various sites
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in economics, business management, marketing, or a related field
  • Mandatory 3 to 8 years' experience in operations management
  • Analytical and problem-solving abilities with a data-driven approach to decision-making
  • Cross-functional collaboration skills
Benefits

As an employee of EDP Pt, you can expect:

  • A professional experience in a leading international company with flexible working arrangements and hours
  • Recognition through remuneration compatible with the function and other additional benefits
Others

We value diversity and inclusion at EDP Pt. Our goal is to attract, develop, and retain different profiles, assuming diversity as a key enabler and differentiator of innovation in our organization. We welcome and value all people and are committed to the inclusion and sense of belonging of each person who joins our team.



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