Multilingual Customer Service Specialist
Há 6 dias
About Us
Buscojobs Portugal is a technology-driven company with offices in various locations, providing Customer Experience & Operational Support for modern businesses. Our team of professionals is driven by the purpose of delivering exceptional value-added services to our partners through empowered teams, innovative solutions, and technologies.
The Role
We are seeking an excellent Spanish-speaking Customer Service Representative in Portugal. As a CSR, you will be responsible for delivering top-notch customer service via phone, email, and social media, addressing a wide range of customer inquiries in a personalized, friendly, and informative manner.
Your Responsibilities
You will be fully accountable for resolving customers' issues, particularly ensuring timely delivery of tickets to buyers and payment to sellers.
You will advise customers on guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, site-related questions, account issues, and venue information.
You will maintain high-performance metrics for yourself and your team.
You will act as a community advocate for our Client's partners, promoting their brand and ensuring excellent representation.
What We're Looking For
You are eager to work in a fast-paced multicultural environment and ready to advance your career under the guidance of your Team Lead.
You enjoy interacting with customers through various channels, including phone and written communication.
You are willing to go above and beyond to deliver exceptional experiences to customers.
You possess an empathetic attitude towards handling customer concerns and are committed to finding solutions to complex requests.
You embody the concept of true ownership, following up on cases until they are resolved.
You understand the importance of customer experience and communicate effectively with a positive attitude.
You are a decision-maker who prioritizes customer and company interests.
You are a dynamic, resilient, energetic individual who can handle high workloads and tight deadlines.
You appreciate attending live events and are familiar with sports and music events worldwide.
Requirements
Prior experience in customer service across multiple channels is essential.
Prior experience working with demanding customers and British services is required.
A solid understanding of IT and Microsoft Office is necessary.
Excellent oral and written English and Spanish communication skills are mandatory.
You must be prepared to work 8-hour shifts with a 1-hour break, including late shifts and weekends.
Desirable Qualifications
Prior experience in live events or the ticket marketplace industry would be beneficial.
A strong background in back-office and administration processes, preferably in e-commerce or digital environments, is advantageous.
A proven track record of contributing to efficiency improvements in a contact center environment is highly valued.
An additional language may be an asset.
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