Customer Service Advisor for Luxury Beauty Products

4 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are seeking a highly skilled and motivated Customer Service Advisor to join our team in Lisbon, Portugal. In this role, you will be responsible for providing exceptional customer service to our clients across the Spanish and Portuguese markets.

About the Role:

As a Customer Service Advisor, you will be the primary point of contact for our clients, responding to their inquiries, resolving issues, and ensuring that their needs are met. You will also be responsible for entering and accepting orders, processing complaints, and maintaining the accuracy and security of customer information in our database.

Requirements:

  • Native or proficient level of Spanish (C1)
  • Intermediate level of Portuguese (B1)
  • High level of verbal and written communication skills
  • Background in customer experience within the Spanish market required, familiarity with local practices and regulations essential
  • Motivated, empathetic, and enthusiastic personality
  • High level of counselling skills
  • Strong team-orientation and high service orientation
  • PC/Outlook/Internet skills
  • SAP knowledge an advantage

What We Offer:

We offer a competitive salary, paid professional training, employee discounts, private healthcare & dental insurance, growth opportunities through development programs, fun and engaging company-wide initiatives, job stability, life-long skills and experience, and excellent work culture.

Educational Requirements: High school diploma is not necessary for most roles at Buscojobs Portugal, however education can be preferred depending on the position.

The estimated salary for this role is around €45,000 - €55,000 per year, depending on experience and qualifications.



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