IT Service Delivery Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Biom?Rieux Bv Tempo inteiro

Job Summary
Organon is seeking a highly skilled IT Service Delivery Specialist to join our team. As a key member of our IT organization, you will be responsible for delivering high-quality IT services to support the business. This includes owning a small portfolio of applications, managing operational 24/7 Service Management activities, and ensuring the effective management of critical applications. You will also be responsible for building solid relationships with key stakeholders, including ECF Technology Partners and Product Owners. Additionally, you will work closely with the central enterprise architecture team and quality, risk/compliance functions teams to ensure the security, safety, and compliance of our application portfolio.

Key Responsibilities
Own a small portfolio of applications and manage operational 24/7 Service Management activities
Ensure the effective management of critical applications
Build solid relationships with key stakeholders, including ECF Technology Partners and Product Owners
Work closely with the central enterprise architecture team and quality, risk/compliance functions teams to ensure the security, safety, and compliance of our application portfolio
Monitor and report on SLAs, KPIs, metrics, efficiency, capacity, compliance, and value

Requirements
Minimum of a Bachelor's degree
At least 3 years of experience in an application support role, working with SAAS or internally hosted systems
Experience with various technology systems (ServiceNow) and services
Experience with data analysis, Excel, and various programming languages
Experience working independently and managing projects
Excellent communication skills and ability to influence peers

Preferred Qualifications
Significant experience in technology operational delivery
Service Management experience
Thorough understanding of Digital & Tech strategies
L3/L4 Operational Delivery in a global environment
Experience with agile ways of working to ensure management and governance of this way of working across the division

About Organon
Organon is a $6.5 billion global healthcare company focused on making a world of difference for women, their families, and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars, and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

Equal Opportunity Employer
Organon is an equal opportunity employer and welcomes applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. If you require reasonable accommodation(s) in completing an application, interviewing, or otherwise participating in the employee selection process, please email us at ****** .

Search Firm Representatives
Organon LLC does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Annualized Salary Range
Employee Status: Regular
Relocation: No relocation
VISA Sponsorship: No
Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites (10%).

Flexible Work Arrangements
Shift:
Valid Driving License:
Hazardous Material(s):
Number of Openings: 1
Requisition ID: R528362

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