Real-Time Staffing Analyst for a Leading Manufacturer
4 semanas atrás
Are you a detail-oriented professional with excellent analytical skills? We are seeking a talented Real-Time Staffing Analyst to join our team at Sitel in Lisbon, Portugal.
About the RoleThis is an exciting opportunity to work as a Real-Time Analyst and be responsible for the intraday management of resources, ensuring optimal staffing levels. Your daily responsibilities will include:
- Monitoring site performance to ensure efficient resource allocation
- Adjusting forecasts derived from business drivers to determine required staffing levels based on call volumes, durations, and trends
- Keying exception requests, updating schedules, and responding to escalated issues and ad-hoc requests
- Performing other duties and responsibilities inherent to the position
To succeed in this role, you will need to have:
- Proficiency in English (mandatory)
- Microsoft Excel knowledge (to be tested during the recruitment process)
- Ability to communicate KPI data and forecasts to employees at all levels
- Ability to prioritize workload, meet deadlines, and perform multiple tasks with great attention to details
- Availability to work fully from the Santos office in Lisbon (mandatory)
- Work shift from Monday to Friday 8:00 am to 8:00 pm (the schedule can be updated in the future)
- 2 years of experience in Workforce Management (WFM)
We offer a competitive salary and a comprehensive benefits package, including:
- Competitive wages (estimated salary range €45,000 - €65,000 per annum)
- Paid professional training
- Employee discounts
- Private healthcare and dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our wellness program
Sitel is a leading manufacturer of drones, and we believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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