Real-Time Staffing Analyst for a Leading Manufacturer

4 semanas atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Are you a detail-oriented professional with excellent analytical skills? We are seeking a talented Real-Time Staffing Analyst to join our team at Sitel in Lisbon, Portugal.

About the Role

This is an exciting opportunity to work as a Real-Time Analyst and be responsible for the intraday management of resources, ensuring optimal staffing levels. Your daily responsibilities will include:

  • Monitoring site performance to ensure efficient resource allocation
  • Adjusting forecasts derived from business drivers to determine required staffing levels based on call volumes, durations, and trends
  • Keying exception requests, updating schedules, and responding to escalated issues and ad-hoc requests
  • Performing other duties and responsibilities inherent to the position
Responsibilities and Requirements

To succeed in this role, you will need to have:

  • Proficiency in English (mandatory)
  • Microsoft Excel knowledge (to be tested during the recruitment process)
  • Ability to communicate KPI data and forecasts to employees at all levels
  • Ability to prioritize workload, meet deadlines, and perform multiple tasks with great attention to details
  • Availability to work fully from the Santos office in Lisbon (mandatory)
  • Work shift from Monday to Friday 8:00 am to 8:00 pm (the schedule can be updated in the future)
  • 2 years of experience in Workforce Management (WFM)
Benefits and Culture

We offer a competitive salary and a comprehensive benefits package, including:

  • Competitive wages (estimated salary range €45,000 - €65,000 per annum)
  • Paid professional training
  • Employee discounts
  • Private healthcare and dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our wellness program
About Sitel

Sitel is a leading manufacturer of drones, and we believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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